Refund policy

Returns & Refunds

We want you to be happy with your Vinyl Charms order! Since most of our items are made just for you, here’s how returns work:

Custom Items

All of our custom and made-to-order vinyl charms are final sale. Because they’re created specifically for you, we can’t accept returns or exchanges on custom items unless something goes wrong on our end.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or not what you ordered, no worries—we’ll make it right.

• Contact us within 7 days of delivery

• Send us your order number and a couple clear photos

• We’ll offer a replacement or a refund, depending on the situation

Non-Custom Items (If Available)

If you purchased a non-custom item, it can be returned if:

• It’s unused and in original condition

• You contact us within 14 days of delivery

Return shipping is the customer’s responsibility unless the return is due to our mistake.

B grade charms

Since our B grade charms are slight mishaps to begin with, these are final sale.

Refunds

Once your return is approved (and received, if applicable), refunds will be issued to your original payment method. Timing depends on your bank or payment provider.

Shipping

Shipping costs are non-refundable, except when we mess up or your item arrives damaged.

Return to Sender

If an order is returned to us due to an incorrect or undeliverable address, the customer is responsible for any additional shipping fees to resend the package. If a refund is requested, original shipping costs will be deducted from the refund amount.

Need Help?

Email us at vinylcharms@gmail.com with your order number and what’s going on—we’re happy to help!